Medical outcome quality
Validation
Patients' satisfaction
Patient surveys 2023 – 2025
| 2025 | 2024 | 2023 | |
|---|---|---|---|
| Overall satisfaction | 98 % | 94 % | 93 % |
| Kindness in care | 100 % | 100 % | 100 % |
| Medical treatment | 97 % | 96 % | 96 % |
Providing you with the best possible care is our top priority. Through ongoing quality improvement, we ensure safety, trust, and well-being.
We are constantly evolving to provide you with the best possible treatment. We take a comprehensive view of quality – from medical care to additional services.
When patients choose a hospital, they want to go where they will receive the best medical care. This information is hard to come by, though. Measuring medical outcome quality is a difficult task since the basic prerequisites for an operation or a treatment are different for each individual.
Nevertheless the Mavie Med private hospitals have taken on this challenging task and have begun by surveying the number of hospital-acquired wound infections as a preliminary indicator of medical outcome quality. Everything should nominally be done to prevent these infections, so the figure should approach zero. On the Mavie Med website, you can find data on the frequency of wound infections at Mavie Med private hospitals.
Validation of sterilization procedures in accordance with the Austrian standard ÖNORM EN 554.
The satisfaction and safety of our patients during their stay at our hospital are of particular importance to us. We’d be happy to provide you with information about our customer satisfaction ratings.
| 2025 | 2024 | 2023 | |
|---|---|---|---|
| Overall satisfaction | 98 % | 94 % | 93 % |
| Kindness in care | 100 % | 100 % | 100 % |
| Medical treatment | 97 % | 96 % | 96 % |
In Mavie Med's eight healthcare facilities, around 2,100 employees from 49 nations – together with the top doctors with whom we work in partnership – once again made an important contribution to healthcare in 2025: they cared for more than 51,700 inpatients and over 135,000 outpatients in the Group's facilities.
Patients thanked us for this last year with an average recommendation rate of more than 97 percent.
Read this and much more – e.g. reports on our construction projects, our understanding of company culture and collaboration as well as sustainability – in the Company report 2025 (available in German) on the Mavie Med website.
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